Returns & Exchanges
At Minisforum HK, we strive to ensure total satisfaction with your high-performance mini PC purchase by offering a comprehensive 30-day return and exchange policy for all hardware. If you encounter any technical issues or change your mind, our dedicated support team is here to assist with a seamless return process.
Initiate a Request
Contact our customer support team via email or our website portal within 30 days of delivery, providing your order number and the reason for the return.
Receive Authorization
Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide the specific shipping address for our Hong Kong service center.
Package and Ship
Securely pack the device in its original packaging including all accessories, manuals, and the RMA form, then ship it back using a trackable courier service.
Inspection and Refund
After our technicians inspect the unit to ensure it meets our return conditions, we will process your refund or dispatch your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing